At Craftsman we guarantee the highest quality auto hail repairs. Here's some of the most commonly asked questions.
WHERE IS CRAFTSMAN HAIL TEAM LOCATED?
Craftsman Hail Team is located at 10031 Monroe Dr. Dallas, TX 75229. While we have a permanent location in Dallas, we service the entire DFW area! We've fixed cars from Ft. Worth, Plano, Frisco, Denton, McKinney, Richardson and every where else in-between. Call us today for a FREE hail damage repair evaluation - we can meet at our body shop or your home or office.
What is Paintless Dent Repair?
Paintless Dent Repair (commonly called PDR) is the industry-leading method for removing hail damage from vehicles. During the repair, highly trained technicians use specialized tools to gently remove dents from a vehicle's panels. Our technicians truly put the ‘Craftsman’ in Craftsman Hail Team, and all have decades of training and experience. Before Paintless Dent Repair was developed, hail car customers were forced to go to conventional body shops and have dents by filled with bondo and painted, or have entire body panels replaced and painted. In both instances the resell value of the car can be negatively affected. For this reason customers and insurance companies love Paintless Dent Repair for removing hail damage. It’s less expensive, it’s a quicker repair, and it maintains the value and integrity of your vehicle.
CAN PAINTLESS DENT REPAIR REDUCE THE VALUE OF MY CAR?
Paintless Dent Repair does NOT reduce the value of your car. This is one of major advantages of Paintless Dent Repair and why it has become so widely adopted for auto hail damage. Restoring and maintaining the value of your car is our primary goal at Craftsman Hail Team.
MY INSURANCE COMPANY TOLD BE ABOUT A 'PREFERRED BODY SHOP', CAN I STILL USE YOU FOR REPAIRS?
Absolutely you can. You have the legal right to use any body shop you’d like for repairs. Your insurance company might (illegally) try to “steer” you towards a specific body shop or group of body shops, but there’s several reasons you should be wary.
- If you use a shop your insurance company suggests you WILL pay your full deductible 100% of the time. The body shop is contractually obligated to collect this, and they will.
- The shop your insurance has suggested has agreed to do the repairs on your car for substantially less money than is customary. We often find if you pay less money for repairs, the quality of those repairs tends to suffer.
HOW DO I SCHEDULE AN APPOINTMENT WITH CRAFTSMAN HAIL TEAM?
You can reach a member of our sales team 7 days a week at 469-445-2957. Also, you can schedule an appointment at any time.
WHEN SHOULD I FILE AN AUTO HAIL CLAIM WITH MY INSURANCE COMANY?
We recommend calling as soon as your car has been damaged by hail. The claim process is very straightforward and often only takes a few minutes. The sooner you get your insurance claim process started, the sooner you can schedule a time for an adjuster to inspect your vehicle. If you have any questions or concerns Craftsman Hail Team can help you with the claims process. Also, if your hail damage is a year or older don’t let that stop you from making an insurance claim! As long as your car insurance coverage was was comprehensive at the time of the hail event, you should be able to file a claim and get repairs.
WILL FILING A HAIL CLAIM MAKE MY AUTO INSURANCE MORE EXPENSIVE?
No. Your hail claim will be made under the comprehensive portion of your insurance policy, and is considered an “act of God.” As the car owner, you are not considered “at fault” and cannot be penalized with insurance premium increases. To be clear though, after a hail event an insurance company might look at an entire region and determine it has become more expensive to insure as a whole. We suggest periodically verifying that you're covered.
MY CAR INSURANCE COMPANY HAS GIVEN ME AN ESTIMATE AND/OR A CHECK, NOW WHAT?
Excellent! You are now ready to chose an auto repair facility and we're thrilled that you're thinking about using Craftsman Hail Team. At this stage we can schedule a meeting at our shop, your home, or a rental car location to intake your vehicle. Once we have your vehicle at Craftsman's headquarters we will do an in-house estimate, coordinate for additional funds with your insurance company if needed, and begin the Paintless Dent Repair process.
WHAT IF YOUR ESTIMATE IS HIGHER THAN MY INSURANCE COMPANY'S?
Here's a little industry secret: 90% of the time your car insurance company will write an initial estimate substantially below the actual dollar amount needed to repair your vehicle's hail damage. There are many reasons they do this, but the bottom line is they interact with a reputable body shop like Craftsman Hail Team much differently then they do with individuals. We are experts at making sure your insurance company pays for a total repair, and we negotiate directly with them. Rest assured we never ask the customer to pay for repairs out of pocket.
WHY SHOULDN'T I JUST KEEP THE INSURANCE MONEY FOR MYSELF?
We understand that everyone could use some extra money, but there are several compelling reasons to get your hail damaged repaired with Craftsman Hail Team. Firstly, if you are making payments on your vehicle you legally HAVE to get repairs done. You don't own the vehicle, your lien holder does, and they want the car repaired to maintain proper collateral on your loan. Secondly, if you're involved in an accident and someone else's insurance company owes you money for repairs, they will see your hail damaged body panels and refuse to pay full price for their replacement - potentially costing you thousands of dollars. Lastly, if your car is exposed to hail multiple times without being repaired, the damage could become so bad that it is unrepairable through the Paintless Dent Repair method. This means you'll be forced to replace body panels and repaint your vehicle which can drastically reduce its resell or trade-in value.
WILL I HAVE TO PAY MY DEDUCTIBLE?
No. Craftsman Hail Team is an independent shop, and since we don't spend thousands of dollars every month advertising with your insurance company we are able to pass savings on to our customers. The standard deductible is $500, and we know that getting to keep that money in your pocket while having the value of your vehicle restored is a big deal. We're happy to work with our customers, turning an unfortunate auto hail event into a win-win scenario.
WHAT IF I'M STILL MAKING PAYMENTS ON MY CAR?
If you're still making payments on your vehicle that suffered hail damage you legally have to get the damage fixed. To ensure this happens, your car insurance company will issue a two-party check, made out to you and your lien holder. Once you choose Craftsman Hail Team, we coordinate with your car insurance company and they will issue a check directly to us for repairs.
CAN YOU HELP ME WITH A RENTAL CAR IF I DON'T HAVE RENTAL COVERAGE?
Yes. If you do not have rental coverage as part of your car insurance policy we can help provide an rental car to you for free during the duration of your hail repairs. We've partnered with Enterprise Rent-a-Car and are pleased to offer this service to our customers.
HOW LONG WILL MY HAIL REPAIRS TAKE?
Every job is different, but on average once we begin the repairs on your hail car we complete them in just over 5 business days. A customer service representative will be in contact with you the entire time, updating you on repair status.
CAN YOU REPLACE AUTO GLASS?
Yes we do. Auto hail repair often involves replacing windshields and other auto glass. At Craftsman Hail Team, we're experts at making sure your insurance company pays for all repairs, including glass.
DO YOU WARRANTY YOUR WORK?
Yes. We offer a 100% lifetime guarantee. The beauty of Paintless Dent Repair is that it's a completely permanent, non-reversible repair method. Once your car has been beautifully restored by Craftsman Hail Team, it stays that way. If your car is damaged by hail hours, days or months after your repairs were complete with Craftsman, give us a call and we can help you through the process again. We love building relationships with our customers and we're proud that we're the first name our customers think of after a hail event.
I LOVED THE WORK! WILL YOU PAY ME TO SEND OTHER CUSTOMER'S YOUR WAY?
We Will! Our customer's satisfaction is the most important thing to our Craftsman family. We get the majority of our business through referrals and are thrilled to pay $200 for each car that you refer to us, and that we repair. There is no cap to this, and we love writing big referral checks to our favorite customers!
CRAFTSMAN HAIL TEAM
10031 MONROE DR SUITE #312, DALLAS, TEXAS, 75229
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